TREATING CUSTOMERS FAIRLY

Walker Crips Pensions is committed to act in the best interest of our customers at all times. “Giving Customers A Fair Deal” underlies the services we provide.

In our dealings with you, we endeavour to:

• treat you fairly and assure you that fair treatment of our customers is embedded in our corporate culture
• place your interests first
• be open and transparent
• communicate clearly
• notify you of our charges in advance
• handle complaints promptly and fairly
• ensure our staff are adequately trained